Quick answer
How do I contact Lacquerbay support?
Email Lacquerbay at [email protected] about an order, a payment, an SSH key, a reinstall or a stuck VPS; a person answers within 12 hours. Report abuse from a Lacquerbay IP address to [email protected]. Those 2 addresses, in use since 2 November 2026, are the only channels: no phone, no chat app.
Contact details
| Support | [email protected] |
|---|---|
| Reply time | A person answers support emails within 12 hours, seven days a week, including help with SSH keys, reinstalls and firewall rules |
| Abuse reports | [email protected] |
| Language | English |
| Phone, chat, social media | None |
What should a support email include?
Name the VPS and the problem in the first lines. Put in:
- the order reference (ORD-…) from your dashboard;
- the IP address of the VPS, its city and its system;
- what you expected, what happened, and what you already tried.
Never send your account number or a private key: support never needs either. If your account has an email on file, write from that address.
What should an abuse report contain?
An abuse report needs enough to find the VPS and the activity. Send to [email protected]:
- the Lacquerbay IP address involved;
- the date, time and time zone of the activity (UTC is easiest);
- the kind of abuse: spam, phishing, malware, botnet control, an attack, a scan;
- evidence such as log lines, message headers or a URL.
How reports are handled is set out in the acceptable use policy.
Lost your account number: can support help?
Only if the account has an email address on file. The account number is the only key to your account, so keep it somewhere safe. An email on file lets you recover it; without one, a lost number cannot be restored. With an email, use the recovery link on the dashboard's sign-in page and the number is sent there. Without one, support cannot tell your account from anyone else's, by design.
Where can I find an answer without writing?
- Prices, plans and rental lengths: the pricing page.
- Payment, delivery and SSH access: how an order works.
- Common questions: the FAQ.
- Money back: the refund policy.
Contact: short answers
How fast does support answer?
A person answers support emails within 12 hours, seven days a week, including help with SSH keys, reinstalls and firewall rules.
Can support reboot or reinstall my VPS?
Yes. Reboots, reinstalls and deletions are requested in the dashboard and carried out by a person; a reinstall wipes the disk. You can also ask by email with the order reference.
Is there a phone number or a Telegram account?
No. Lacquerbay works by email only, at the two addresses on this page.
Can I write in another language?
Support answers in English. Short messages in other languages may be read with a translation tool, so write plainly.