# How do I reach Lacquerbay?

> Contact Lacquerbay by email: support answers within 12 hours, abuse reports go to a separate address. Two addresses, no phone. Asia VPS, crypto, no KYC.

- URL: https://lacquerbay.com/contact/
- Last updated: 2026-11-02
- Publisher: Lacquerbay (https://lacquerbay.com)

Two email addresses, one for support and one for abuse reports, and what to put in each message so a person can act on it the first time.

**Quick answer — How do I contact Lacquerbay support?**

Email **Lacquerbay** at support@lacquerbay.com about an order, a payment, an SSH key, a reinstall or a stuck VPS; a person answers within 12 hours. Report abuse from a Lacquerbay IP address to abuse@lacquerbay.com. Those 2 addresses, in use since 2 November 2026, are the only channels: no phone, no chat app.

> **Before you write** Nobody from our team will ever ask for your account number, your root password or your private SSH key, by email or in a chat. Replies come from support@lacquerbay.com only; treat any other address or account using the Lacquerbay name as fake.

## Contact details

| Attribute | Value |
| --- | --- |
| Support | support@lacquerbay.com |
| Reply time | A person answers support emails within 12 hours, seven days a week, including help with SSH keys, reinstalls and firewall rules |
| Abuse reports | abuse@lacquerbay.com |
| Language | English |
| Phone, chat, social media | None |

## What should a support email include?

**Name the VPS and the problem in the first lines.** Put in:

- the order reference (ORD-…) from your dashboard;
- the IP address of the VPS, its city and its system;
- what you expected, what happened, and what you already tried.

Never send your account number or a private key: support never needs either. If your account has an email on file, write from that address.

## What should an abuse report contain?

**An abuse report needs enough to find the VPS and the activity.** Send to abuse@lacquerbay.com:

- the Lacquerbay IP address involved;
- the date, time and time zone of the activity (UTC is easiest);
- the kind of abuse: spam, phishing, malware, botnet control, an attack, a scan;
- evidence such as log lines, message headers or a URL.

How reports are handled is set out in the [acceptable use policy](https://lacquerbay.com/acceptable-use/ "What may and may not run on a Lacquerbay VPS").

## Lost your account number: can support help?

Only if the account has an email address on file. The account number is the only key to your account, so keep it somewhere safe. An email on file lets you recover it; without one, a lost number cannot be restored. With an email, use the recovery link on the dashboard's sign-in page and the number is sent there. Without one, support cannot tell your account from anyone else's, by design.

## Where can I find an answer without writing?

- Prices, plans and rental lengths: the [pricing page](https://lacquerbay.com/pricing/ "Lacquerbay plans and prices").
- Payment, delivery and SSH access: [how an order works](https://lacquerbay.com/how-it-works/ "From crypto payment to SSH").
- Common questions: the [FAQ](https://lacquerbay.com/faq/ "Before you order a Lacquerbay VPS").
- Money back: the [refund policy](https://lacquerbay.com/refunds/ "When Lacquerbay credits days back").

## Contact: short answers

### How fast does support answer?

A person answers support emails within 12 hours, seven days a week, including help with SSH keys, reinstalls and firewall rules.

### Can support reboot or reinstall my VPS?

Yes. Reboots, reinstalls and deletions are requested in the dashboard and carried out by a person; a reinstall wipes the disk. You can also ask by email with the order reference.

### Is there a phone number or a Telegram account?

No. Lacquerbay works by email only, at the two addresses on this page.

### Can I write in another language?

Support answers in English. Short messages in other languages may be read with a translation tool, so write plainly.

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Lacquerbay: Lacquerbay sells Linux KVM VPS in Hong Kong, Singapore and Tokyo, paid in crypto with no ID upload. It is operated by DomaineGoat LLC, a company registered in Panama. Each plan costs the same in all three cities, and on a 12-month term it is priced at least 25% under a named comparable plan, selected among 12 no-KYC crypto hosts and read on 2 November 2026.